Privacy & Policy

Shipping Policy

All orders are processed within 2–3 business days (excluding weekends and holidays). You’ll receive an email with tracking info once your order ships.

U.S. Shipping: 3–7 business days.

International Shipping: 7–21 business days (customs may delay).

Carriers Used: USPS, UPS, FedEx, or DHL (depending on order size/destination).

⚠️ We are not responsible for delays caused by carriers, customs, or weather.

Return Policy

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds are processed to the original payment method within 5–10 business days of us receiving your return.

Sale items, underwear, and gift cards are non-refundable.

Refunds & Exchanges

If your order arrives damaged or incorrect, contact us within 7 days of delivery at [your email].

Exchanges are offered for size/color if available. If not, you’ll receive store credit or a refund.

Order Issues (Lost or Delayed Packages)

Once a package leaves our facility, the carrier (USPS/UPS/FedEx/DHL) is responsible for delivery.

If your package is delayed or lost, contact us and we’ll help file a claim.

Hidden Realm is not responsible for packages marked “Delivered” by the carrier.

Please check with your local post office or neighbors first.

International Orders

Buyers are responsible for any customs duties, taxes, or import fees.

Delivery times vary by country (7–21 business days).

Privacy & Terms of Service

We respect your privacy. Your information is only used to process and ship orders. We never sell or share your data with third parties.

By purchasing from Hidden Realm, you agree to our policies above.